Bryan and Murphy

Just as if I needed further convincing that I’m in the wrong place, the yesterday’s work day was beyond terror. The sick feeling I get when walking in the building was met by a few brilliantly-placed and crafted processes (read: “who came up with this idea?”), personality conflict and overall frustration. Then Murphy bears his …

Wachovia’s Brilliant Customer Disservice

I’ve a new Evil Empire for the list: Wachovia. I know that they’ve always been evil, but I wasn’t a customer of theirs until a few weeks ago when they finally completed their acquisition of Southtrust Bank. The first shameful act of Wachovia is that they purchased and squished one of the best financial institutions …